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Mastio & Company benchmarking study gives UPS top loyalty marks
来源：http://shippingazette.com/menu.asp?encode=eng 编辑：编辑部 发布：2019/03/08 16:28:27
UNITED Parcel Service (UPS) earned the leading position for its freight forwarding business in the 6th edition of an industry performance benchmarking study conducted by Mastio & Company.
The independent study, which measures customer value and loyalty, is based on interviews conducted with more than 1,500 freight forwarding decision makers from around the world.
"This top industry ranking is a testament to the incredible efforts of our employees worldwide, and is reflected by the significant contributions of air and ocean forwarding in our fourth-quarter 2018 operating profit," said UPS Supply Chain Solutions chief Philippe Gilbert.
The Mastio study identifies areas that drive the greatest value for freight forwarding shippers and decision makers, including metrics focused on a secure chain of custody, on-time delivery, and operational execution, all of which are areas where UPS demonstrated leadership.
The independent study, which measures customer value and loyalty, is based on interviews conducted with more than 1,500 freight forwarding decision makers from around the world.
"This top industry ranking is a testament to the incredible efforts of our employees worldwide, and is reflected by the significant contributions of air and ocean forwarding in our fourth-quarter 2018 operating profit," said UPS Supply Chain Solutions chief Philippe Gilbert.
The Mastio study identifies areas that drive the greatest value for freight forwarding shippers and decision makers, including metrics focused on a secure chain of custody, on-time delivery, and operational execution, all of which are areas where UPS demonstrated leadership.