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Qantas apologizes after claims it sold cancelled flights
来源：shippingazette 编辑：编辑部 发布：2023/09/12 16:20:24
AUSTRALIA's Qantas has apologized for falling short of service standards and acknowledged the reputational damage it has suffered following a lawsuit by the country's competition regulator, reports Switzerland's ch-aviation.
The Australian Competition and Consumer Commission (ACCC) recently filed a court case alleging that Qantas violated consumer protection laws by selling tickets for over 8,000 flights between May and July 2022 without disclosing that these flights had been cancelled.
The ACCC's lawsuit asserts that Qantas continued selling tickets for an average of 16 days after the flights had been cancelled, with reasons often within the airline's control.
In response, Qantas released a statement, expressing its ongoing review of the allegations made by the ACCC.
The airline reiterated that the period coincided with significant turbulence and uncertainty across the aviation industry, which was widely publicized.
Qantas clarified its standard practice, explaining that when a flight is cancelled, customers are typically offered an alternative flight close to the original departure time or a refund.
The airline faced a wave of complaints, particularly regarding flight cancellations and lost luggage, after Australia reopened its borders in late 2021 following the Covid crisis.
These issues were primarily attributed to staff shortages during the challenging transition period.
The Australian Competition and Consumer Commission (ACCC) recently filed a court case alleging that Qantas violated consumer protection laws by selling tickets for over 8,000 flights between May and July 2022 without disclosing that these flights had been cancelled.
The ACCC's lawsuit asserts that Qantas continued selling tickets for an average of 16 days after the flights had been cancelled, with reasons often within the airline's control.
In response, Qantas released a statement, expressing its ongoing review of the allegations made by the ACCC.
The airline reiterated that the period coincided with significant turbulence and uncertainty across the aviation industry, which was widely publicized.
Qantas clarified its standard practice, explaining that when a flight is cancelled, customers are typically offered an alternative flight close to the original departure time or a refund.
The airline faced a wave of complaints, particularly regarding flight cancellations and lost luggage, after Australia reopened its borders in late 2021 following the Covid crisis.
These issues were primarily attributed to staff shortages during the challenging transition period.